Sometime before my wedding, I had inquired about body polishing prices with many of the salons around. When I used to ask them about the brand of the products they would use, the answer invariably was we do not reveal the brands we use, madam.
I hate it when anyone does that to me. Where do the consumer rights act go at this point of time? I think it is very important to preserve the transparency in their business as well as to uphold the trust of a customer that none of the salons shrink from revealing the products they use. Ultimately it is us who are paying obscene amounts and for what, we are not sure!!
Anyways, being the cynical me, I always see the other side of the picture. What if they are telling us one brand and using something else. Because, it is not like they put up all the products in front of us, right? They put a bit of amount of all those products into handy utensils and then come to the service room. Who knows what goes where?
What do you say? Do you think it is smart to not disclose so as to keep the customer guessing and keep coming back to the salon for THE amazing treatments or never know about the product which induced such horrible reactions on their skin, if any?